FAQ - Frequently Asked Questions

Q: What materials are your instruments made from?

A: All our instruments are made from premium German stainless steel. Our materials are 100% autoclavable, corrosion resistant, and crafted for clinical precision. They meet all international dental standards.

 

Q: Are your instruments really autoclavable?

A: Yes, 100% of our instruments are autoclave safe. They are designed to withstand repeated sterilization at temperatures up to 135°C and pressures up to 3 bar without degradation.

 

Q: What is your shipping policy?

A: We offer FREE USA shipping on all orders over $25. International shipping is available. Most orders ship within 1-2 business days.

 

Q: What if I receive a damaged instrument?

A: We stand behind our products. If you receive a damaged or defective item, contact us within 7 days with photos and we'll replace it immediately at no charge.

 

Q: Do you offer bulk discounts?

A: Yes! We offer special pricing for practices ordering in bulk. Contact our team at support@dentodental.com for a custom quote on orders of 10+ units.

 

Q: Are your instruments certified?

A: All instruments meet FDA, ISO, and CE standards. Each batch undergoes rigorous quality testing.

 

Q: How long do instruments last?

A: With proper care and sterilization, German stainless steel instruments last 5-10+ years depending on usage.

 

Q: Do you have a money-back guarantee?

A: We guarantee 100% satisfaction. If you're not happy with your purchase, return it within 30 days for a full refund - no questions asked.

 

Q: How do I know which instruments I need?

A: Browse our categories by procedure type: Diagnostic, Periodontal, Restorative, Surgical, Endodontic, and Orthodontic. Each product includes detailed descriptions and use cases. Our team is also available for recommendations.

 

Q: Can I get urgent orders delivered faster?

A: Yes, we offer expedited shipping. Contact us at support@dentodental.com and we'll do our best to accommodate rush orders.